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Main line to catapult

Why when you call the 855-500 number to catapult you can't speak to anyone other than a retorical operator saying they will call you back? We've called several times and never have received a return call. I explained this to the operator Omar. He would not escalate the problem. He stated they don't have anyone else to speak with. I asked for a supervisor he says they are never available.

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Yes I can't log in
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